OPERATIONAL FEATURES
• Flexible retrieval / playback parameters. Audio records are searchable by date, time, channel number, phone number, etc
• Simultaneous Record / Playback
• Live monitoring capability
• Scheduled recording capability
• Off-Hook recording mode records only when the phone is in use. This results in savings on hard disk space and makes playback and searching a lot faster.
Common Applications
• Customer complaints about phone harassment or discourtesy can be analyzed without bias.
• Customer complaints are reduced dramatically since new trainees can be evaluated thoroughly and corrected before actual telemarketing.
• Financial transactions by phone can be verified objectively and easily.
• Recordings can be used as legal evidence. It can also be used to correct improper responses that might lead to legal complications.
SPECIFICATIONS OF COMPUTER SYSTEM FOR ZBS ZIBOSOFT VOICE LOGGER
• 16-channel ZBS Voice Logger PC System
• Computer Specifications:
• Intel Dual Core (1.6ghz)
• 1GB RAM (DDR2)
• 10/100Mbps LAN card
• Built-in Video
• 250GB Seagate/Maxtor Hard Disk
• ATX Casing
• Win XP (licensed)
• Server Grade 300W power supply
• Automatic Voltage Regulator
• 17” VGA Monitor (black)
• Keyboard/Mouse (black)
• DVD Writer
